A: I have a problem.
B: What's the problem?
A: My mattress was supposed to be delivered today.
B: Is there a problem?
A: The delivery people showed up four hours late.
B: I apologize for their tardiness.
A: I was late for work because of them.
B: Again, I do apologize for the inconvenience.
A: I want my money back for the delivery.
B: Seeing as they were late, that won't be a problem.
A: It shouldn't be a problem.
B: I'm going to refund your money right now.
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